Domain 05 · Context & Reliability
Scenario

Your customer support agent uses an order_lookup MCP tool that returns 40+ fields per order: order ID, status, dates, line items, shipping carrier, tracking number, billing address, shipping address, payment method, gift wrap selection, marketing source, internal flags, and on. The agent typically only references 5 of these fields. After a 12-turn conversation, the context is dominated by tool outputs — earlier turns have been compressed and key facts are getting lost.

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